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Frequently Asked Questions

What is JoomEasy?

JoomEasy is a website development service that assists you with installing, setting up, and managing your own Joomla! powered blog or website. JoomEasy provides you with an effective and efficient way to begin or update your own website! We know your time is valuable, let JoomEasy take care of your website development needs!

Why a JoomEasy Website?

JoomEasy has spent years testing and developing the right extensions into a state-of-the-art Content Management System platform that focuses on aesthetics, web standards, and usability. With the Joomla! Content Management System at it's core, JoomEasy websites are loaded with tons of extra features and extensions, all pre-configured and ready to use. JoomEasy Websites can use any Joomla! Template Club Theme, or any Joomla! Extension from joomla.org. There are thousands of components, modules, plugins, widgets, and themes, available - Your Website is limited only by your imagination.

Joomla! is free, why should i pay for a self-hosted Joomla! installation?

Your not paying for Joomla!, but for the services which make up your website. If you choose just a Joomla! install, you'll get a basic website with no optimization, no added web security features, and no added extensions installed. With a JoomEasy's Website Plan, you’ll get a hosted and enhanced Joomla! site with the benefit of your own personalized domain name, personalized email, premium theme, installation, and optimization.

How does this Work?

When you purchase a JoomEasy Website Plan, you receive a bundle of services. We handle all of the technical details to get you up and running with your own blog or website:

  • We register the domain name of your choice or transfer your current domain name
  • We set up your website hosting and configure your servers
  • We install the latest version of Joomla and configure your database
  • We set up the premium theme of your choice on your website (we make sure that you receive the license from the appropriate theme designer).
  • Depending on your package, we can customize the design and preload content in your blog or website.
What do I get exactly when I buy a package?

This may vary depending on the Package that you choose. However, all of our packages come with the following basic features:

  • 1-year of World Class Hosting which features Enhanced Hacker Security and Daily Full Data Backups.
  • Domain name of your choice (must be renewed every year).
  • Installation and optimization of Joomla! and add-ons
  • Peace of mind that comes from saving your time and money!
How long does it normally take for you to complete a blog/website setup?

Timeframes vary depending upon the type of website you want built and which custom components you wish to add to the site. Contact us if you wish to receive a specific timeline for completion of your website.

Can i use my own domain name?

Yes, simply specify the domain name that you want to use (and that you already own) in the information you send us. Be aware that if you choose to use a domain name that you already own, you’ll have to update its DNS so that it points to our servers. (You’ll receive an email with all the instructions. The process is pretty easy, don’t worry).

Do I manage the domain name and hosting or does the JoomEasy team manage it?

JoomEasy only takes care of the domain name registration process and Web host configuration. Once your website is ready, we send you all of the information, including your FTP login credentials and Domain Name account login. Every Domain Name is made under your name and you are the full owner of your website and domain name, it is up to you to manage it the way you want.

Are there any hidden fees?

No hidden fee! You only pay once for the package you choose. Remember though, our packages include the domain name and web hosting services for a 1-year duration. After that, we will renew your Hosting Plan for the amount listed in your plan per year unless your hosting plan requires a dedicated server or you have upgraded your hosting plan. Or you can simply cancel your account if you do not wish to continue with our services after that time.

Is my personal information secure?

Of course! We have a strict non-disclosure policy. All of the information that you share with us remains strictly confidential. The personal information you provide when placing an order is only used to complete your order. We do not share this information with anybody. Learn more about our Terms of Service and our Privacy Policy. If required, we will be happy to sign non-disclosure agreements before we start working on your requirements.

What forms of payment do you accept?

Our payments are processed using PayPal, so you may pay with any major credit card or use your PayPal funds to make payment.

Do you offer support with your services?

All our packages include an extensive online documentation as well as a selection of the best Joomla! tutorials. Email support from the JoomEasy team is available with your subscription. We respond to all inquiries within two business days. While JoomEasy will investigate and fix where required any functional problems, JoomEasy is not responsible for upgrades, further customization or conflicts with other extensions outside of this installation. Remember, all of our packages come with a no questions asked 30 day money-back guarantee so that you have nothing to worry about.

What's this 30-Day Money Back Guarantee?

All of our packages come with a 30-Day money-back guarantee, so you’ve got nothing to worry about. If you don’t like your new website, just email or call us within 30 days and we’ll deactivate your website and automatically refund you the full amount of your package - No questions asked! (Note that a small cancellation fee of $15 will be charged if a domain registration has been done with the package installation).

Who are you?

JoomEasy is a web development company that specializes in website development and other related services. Visit our Why Us? Page to learn and find out more about us and our services.

How do you contact us?

If you have further questions or concerns about JoomEasy and our offers, just complete the contact form above.